Privacy Policy

Overview

KGS Scans respects the privacy of patients, visitors, doctors, and website users. This Privacy Policy explains how we may collect, use, store, and share information when you visit our website, contact us, request an appointment, or use our diagnostic services.

This policy is intended as a practical website privacy notice. It should be reviewed by the business and legal team before final publication.

Information We May Collect

We may collect information that you provide directly through website forms, phone calls, WhatsApp, email, in-person enquiries, appointment requests, or diagnostic service interactions.

• Name, phone number, email address, and address.
• Appointment preferences, scan type, referral details, and messages you send to us.
• Information required for registration, billing, reporting, and patient support.
• Technical information such as browser, device, pages visited, and general usage data.

How We Use Information

We use information only for reasonable diagnostic center operations, patient support, service improvement, and communication.

• To respond to enquiries and appointment requests.
• To coordinate scans, reports, billing, and patient service communication.
• To contact you about your request, visit, report, or follow-up requirement.
• To improve our website, services, patient experience, and internal processes.
• To meet applicable legal, regulatory, medical, accounting, and record-keeping obligations.

Medical And Diagnostic Information

Diagnostic and health-related information may be handled as part of patient care, reporting, billing, quality control, and service coordination. Access to this information is limited to authorized personnel and relevant service providers where needed for patient care or operations.

Please avoid sending highly sensitive medical information through public or unsecured channels unless our team specifically requests it and confirms the appropriate method.

Sharing Of Information

We do not sell personal information. We may share information where reasonably necessary for patient care, appointment coordination, report delivery, billing, technology operations, legal compliance, or with consent.

• Doctors, hospitals, referring clinicians, or authorized patient representatives.
• Laboratory, imaging, reporting, IT, hosting, communication, and payment service providers.
• Government, regulatory, law enforcement, or legal authorities where required by applicable law.

Cookies And Third-Party Services

Our website may use basic technical tools, embedded maps, fonts, icons, links to WhatsApp, and other third-party services. These services may collect technical information according to their own privacy practices.

You can control some cookies and tracking settings through your browser or device preferences.

Data Retention And Security

We keep information only for as long as reasonably required for patient care, business operations, legal obligations, dispute resolution, audit, reporting, and record-keeping. Medical and billing records may need to be retained for longer periods as required by applicable rules and operational needs.

We use reasonable administrative, technical, and organizational measures to protect information. No website, email, or internet-based transmission can be guaranteed to be fully secure.

Your Choices And Requests

You may contact us to request access, correction, update, or deletion of your personal information where applicable and legally permitted. Some information may need to be retained for medical, legal, billing, safety, or regulatory reasons.

Children's Privacy

Our services may be used for patients of different age groups. For minors, parents, guardians, or legally authorized representatives should provide consent and coordinate diagnostic service communication where required.

Contact

For privacy questions or requests, contact KGS Scans at kgsscans@gmail.com or call +91 452 2528013, 2528014.